Frequently Asked Questions

What is TagMyDoc?

TagMyDoc is a web application that revolutionizes the way we share documents. At its most basic form, we apply a QR Code on a document so when readers scans the tag, they will get the virtual copy of said document. Also, TagMyDoc offers numerous other modern ways to share documents such as sharing to social networks & email.

What is a QR code?

It is a two dimensional bar code (2D) able to contain loads of data, much more than a common barcode seen on products.

The QR acronym stands for Quick Response. This QR code can be read by a QR Code reader such as mobile devices & stand-alone QR Code readers. This standard was developed in 1994 by a japanese company. As of today, it is the most popular bidimensional code in the world.

What is the main advantage of TagMyDoc?

The greatest advantage of TagMyDoc is the real-time sharing of a document. It is an on-demand virtual copy of a paper document.

Do I have to register to be able to use TagMyDoc?

No. TagMyDoc is a free application.

What are the advantages of registering?

As a new member, registering allows you to better manage your documents, have more options for documents, statistics & much more. For a full list of features available to registered users, the Features page does the job.

What are the common uses of TagMyDoc?

There are numerous uses for TagMyDoc. Here’s only a few of them:

1. No need to print your documents on paper, simply have an electronic copy.

2. Unlimited amount of document sharing.

3. Freedom of document propagation.

Where are the documents physically stored?

As a Canadian company ourselves, we understand the need to keep private information where it's being accessed at. Currently, our storage resides in the east of the United States. As we evaluate more and more our user base, we will be setting up storage space in particular areas where users will benefit most from TagMyDoc. Depending on where the user resides when tagging a document, the document will be stored closest to the author of the document.

As this requires important technical development, we currently developing features that users will benefit the most out of TagMyDoc. Until then, setting up storage space appropriately is something we have been discussing actively and I can tell you right now, you will see this in the coming months.

My document will expire in 14 days. How do I remove this restriction?

When tagging a document as a visitor, the document will expire in 14 days from the day it got tagged. Users won't be able to see the document after this period. If you tagged your document as a registered user, you will not have an expiry of your documents. To help you remove this expiry, creating an account immediately after tagging a document as a “visitor” (not registered) will remove the 14-day expiration on them. No need to retag them.

Can I modify a tagged document without changing the tag?

Absolutely! It is very easy to tag a new version of a document without changing the QR code. Once you browse to your document in your account, you will see the "Versions" tab that you need to select. After, a big blue “Tag a New Version” button will be shown. That’s where you want to select the new version of your document.

After the tagging process occurs, your document will be updated with the new content but the QR code will stay the same. Now, when people will scan your document already spread, they will get the latest changes.

Is there advertising that accompanies the tag on a document?

Good question. We do not include anything else other than the tag and a small TagMyDoc logo under the tag. Simple as that.

How do I reposition the tag on a document? It overlaps content.

Users who create an account have quite a few advantages over a visitor. They have more options for tagging documents such as: choosing the page where the tag will appear & selecting which corner the tag will be.

If you have created an account and you can't find the options to move the tag: log into your account and browse to your document. You should now see several tabs such as "Comments", "Settings", "Versions" & "Analytics". Browsing on the "Settings" tab, you will see options to move the tag.

Why can’t I tag a document from my iOS browser?

Although you can't tag documents directly from iOS (iPhone, iPad & iPod) because of technical issues regarding those devices (Apple doesn't allow uploading files from a web page), you are still able to fully enjoy the TagMyDoc experience by scanning documents & browsing your documents on the TagMyDoc.com.

How do I not include the tag when others scan my document?

In order to change this setting, navigate to your document. You should now see several tabs such as "Comments", "Settings", "Versions" & "Analytics". Browsing on the "Settings" tab, you will see the option to embed the tag on scanned documents or not.

My Word document is not displayed correctly on my mobile device.

Word documents tend to show differently depending on the platform and the application that reads them. As they are sometimes not predictable, we strongly suggest to tag your documents in a PDF format as this formats works great on mobile devices.

If you tag your documents with TagMyDoc for Office, you will be presented with the option to tag your document in the original for or convert it to a PDF format before.

Why do I see a web page instead of the document when I scan it?

Currently when scanning a document, you will be presented with the web page of said documents. It includes the option to view the document, follow the document, comment it or share it with your friends. We think it’s beneficial to get a glimpse of what you are scanning before your device downloads the document. For example, some users prefer to see the file size of a document before downloading it.

There is 2 ways to skip this web page and access the document directly. One option for yourself and one for your readers.

Premium Only Instant-Get is a setting for your readers that you can set on your documents so that when your readers are scanning the document, they will immediately see it–as the name implies.

The other method for yourself is done via your account options. Under the “Settings” tab, you will see an option to activate the auto-downloading of documents when scanning them.

How many times did my document get scanned?

We all love to see how our document is performing. That’s why we give you some basic statistics of your document’s download.

To view them, head to your document’s page. At the top, you will see how many views your document has.

To get a more detailed view of scans of your document, on the same page you will see an “Analytics” tab. Here, you can browse the downloads by months.

How do I delete my document?

To delete a document, you need to log into your account. Once done, you should see every document you tagged before in the document browser. Simply clicking options under the document (or right-click on it) will bring up a menu where you can delete your document.

Your document will then physically deleted from our system and won't be available to anyone.

TagMyDoc says that my document is password-protected. What should I do?

For the TagMyDoc platform to tag a document, we basically edit the document. When we open it in its "edit" form, it generates the QR code and then it places it on the document. To do that, we need to have the permission to open the document in its edit form. While most of the time the process goes fluidly, sometimes the document is password-protected as you described and thus, it is restricted from being edited. This is different from our "password-protected" feature available on TagMyDoc.com.

To make the document taggable by us, you need to remove the restrictions from the document before you upload it on tagmydoc.com.

For Microsoft Office 2007: Open your document. Once done, click the Office button positioned in the top left corner of the application and select "Prepare".

For Microsoft Office 2010: Open your document. Once done, click the File tab positioned in the top left corner of the application and select "Info".

For a PDF: Open your document in your PDF editing software. Locate security options of said document.

Once you locate document options found above, you will see several options that may restrict your document from being tagged such as:

• Protected by a password;

• Document is made read-only;

• Both.

Save your document.

Now that the document is ready for TagMyDoc, you can simply re-tag it using TagMyDoc.com or the TagMyDoc for Office add-ins.

What is the access key?

The access key is one of TagMyDoc’s new way to share documents. It is different than the tag on document, because you only have to choose a word related to the document and inform your audience about it. In order to immediately access the virtual copy of the document, they can either enter it on tagmydoc’s homepage on their mobile device or append it to tagmydoc.com/ in the navigation bar of their computer.

Why can my access key not be activated?

If you have trouble activating an access key, it might be that you have chosen characters that aren’t recognized by our software. Our software only allows the use of numbers, letters and dashes. If all your characters are recognizable, it might be that the chosen access key has already been used by another user. In that case, repeat the same operation with a different word. If the problem persists, don’t hesitate to contact us immediately and we will fix it promptly!

My access key doesn’t work anymore, why?

An access key expires after 7 days, to prevent users from monopolizing a word for several weeks. After 7 days, the key is automatically cancelled and your readers will no longer be able to access the document. However, we offer you the possibility of reactivating the access key whenever you wish, in order to extend the 7 days limit. Note that if you wait until it has already expired; another user might have chosen the word you had chosen, although it is unlikely to happen.

How can I reactivate an expired access key?

To reactivate your access key, just repeat the same operation you had done to activate it initially. Don’t forget to use the exact same combination of words that you gave your audience in the first place. To prevent you from the mistake of not giving the same access key, we suggest that you reactivate the access key before its expiration date, so you will only have to click the “Modify” blue button to reactivate your initial access key.

Where do I have to go to use an access key?

First, access our mobile website from your mobile device. On top of the homepage, type the access key in the black textbox. Finally, simply download the document in order to read it.

If you’re using a computer, simply enter the access key appending to “tagmydoc.com/accesskey” in your navigation bar (replacing accesskey by the combination of words the author gave you), then download the document in order to read it.

Can I follow a document that I have accessed via an access key?

Yes you may! You can follow a document no matter how you have accessed it. We actually highly recommend that you follow those documents so that you can enjoy all of TagMyDoc’s innovative features, with no fear that the author might cancel or not reactivate the access key. Not only will you have access to all of the document’s new versions and other readers’ comments, you’ll be able to share the document with your friends and colleagues.

I can’t access a document, why?

First, make sure you have entered your access key with all the right characters. If you haven’t made any mistakes, the author might have either cancelled the access key or may not have chosen to reactivate it. Unfortunately, in that case, there is no way to retrieve the document, unless you have the author’s email address. You can always try again later. Meanwhile, the author could have reactivated the access key!

Where can I see my invoice for a transaction?

If you want your bill, you can go to your account page and under the Billing History panel, you will see every transaction made to your account. Simply click on an invoice to view it.

How do I change my email address I registered with?

Currently, we do not support changing the email address for accounts. We will evaluate the technical aspects of this procedure and keep you inform on when you will be able to do the change from TagMyDoc.com.

Is there a way to pay annually?

Certainly! Simply select “Annually” from the plans offered on the plans page and prices will switch to an annual basis. You even save money by doing so.

How do I delete my account?

You can delete your account at anytime by going to your account page (www.tagmydoc.com/my) and selecting "Settings". You will see "Delete Account" near the bottom.

Is there a QR Code scanner for <phone>?

TagMyDoc has its own sister-app for scanning QR Codes: ScanMyDoc. A big advantage is that it’s tightly integrated with TagMyDoc. Currently, it is available on iOS and Android. For BlackBerry users, check out this great list of applications that does the job. For other phones that are a little bit older than modern ones, BeeTagg supports older phones as well.

Why would I use TagMyDoc for Office?

The add-ins are free of charge, and it allows users to tag a document directly from their favorite Office application.

Does the TagMyDoc for Office work on Mac?

Unfortunately, due to some restrictions with Microsoft Office for Mac, extending the applications with add-ins is not supported. But, we are working hard on making tagging your documents easy whichever platform you use. For example, you can simply drag your documents onto the browser on TagMyDoc.com and the tagging process should start.

Is TagMyDoc for Office supported by starter editions?

Microsoft Office Starter editions don’t support add-ins to be developed for those versions.

See: office.microsoft.com/en-us/starter-help/word-features-that-are-not-fully-supported-in-word-starter-HA010374498.aspx.

My anti-virus is telling me that TagMyDoc for Office can contain a virus. Is it true?

We are currently investigating why some anti-viruses behave like that. While we are looking for a solution, we can assure you that the exe file is 100% safe from malware or viruses. It is not in our interest to install "malware" on user's computers. We're only providing users with these add-ins to help them make use of TagMyDoc at its fullest so users, like you, can enjoy the experience without any hassle.

I cannot export to PDF. I can only keep the original format when tagging my document.

The PDF functionnality is available in an update for Microsoft Office. Simply go to your Windows Control Panel -> Windows Update and you should have updates for Microsoft Office which will enable the export to PDF option.